At nexbuyers, we strive to offer a seamless shopping experience. However, we understand that plans can change, and you may need to cancel an order. That’s why we’ve designed a simple and hassle-free cancellation process to help you make adjustments when necessary.
We process orders swiftly to ensure timely delivery, so whether you can cancel your order depends on its current status:
Before Shipment – If your order is still being processed and has not yet been shipped, you can request a cancellation.
After Shipment – Once your order has been packed or shipped, cancellation is no longer possible.
For custom or personalized items, cancellations may not be allowed once production has started.
To check if your order is eligible for cancellation, simply log into your account or contact our customer support team at the earliest.
If your order is still eligible for cancellation, follow these easy steps:
Need help? Our customer support team is always available to assist you. Just ensure you make the cancellation request before your order is shipped.
Once your cancellation request is approved, we will initiate a refund to the original payment method used during checkout. Refunds typically take 5-7 business days, depending on your payment provider’s policies.
If you have any questions regarding the refund status, feel free to contact our support team.
While we try our best to accommodate cancellations, some exceptions apply:
Customized or Personalized Orders – Once production begins, these orders cannot be canceled.
Shipped Orders – If your order has already been shipped, cancellation is not possible.
Sale & Promotional Orders – Items purchased during sales or special promotions may have different cancellation policies, which will be mentioned at checkout.
If you’re unsure about your order’s cancellation eligibility, feel free to reach out to our support team for guidance.
We may update our Order Cancellation Policy from time to time without prior notice. While we aim to keep our policies clear and accurate, errors may occur. By placing an order, you agree to our cancellation terms and acknowledge that we reserve the right to refuse or cancel any order if necessary, including cases of suspected fraud or policy violations.
If you have any questions regarding cancellations or need support with an order, our team is happy to help!
Email us at: hexaflietechnologyprivatelimit@gmail.com
We appreciate your trust in nexbuyers and are committed to making your shopping experience smooth and worry-free.